Role Title: Urgent Care Administrator Role Location: Cork
An exciting role has arisen within Vhi for position of Urgent Care Administrator at Vhi Cork on a 9 month fixed term contract basis. Vhi Health & Wellbeing has been established to develop medical, health and wellbeing services for our customers. Our Vhi Cork Clinic provides a range of health and wellbeing services to our members, including Urgent Care.
As our service is provided to our patients between the hours of 7.30am - 10:00pm, 365 days per year, flexibility to work across a rolling roster, is a must.
Benefits:
Vhi Health Insurance
Pension
Annual Bonus
Role Purpose:
Provide an excellent level of service to patients and customers attending the clinic.
Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
Responsible for the smooth running of the Reception area and provide support to cross-functional team members
Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis
Education & Experience:
Experience in an administrative or customer facing role
Demonstrated capability in a customer facing environment is essential
Previous experience in a healthcare setting would be an advantage but is not essential
Skills and Abilities:
Patient and customer focused and demonstrating related skills
Excellent communication skills
Good IT Skills – MicroSoft Office
Demonstrated alignment with Vhi Values
Vhi is an equal opportunities employer.
Accessibility: If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact recruitment@vhi.ie
Reasonable Accommodations: Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.