ASU Relationship Manager (Part-time)

Arrears Support Unit Relationship Manager (ASU)

About Pepper Ireland:

Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.

As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.

About this Role:
The purpose of the Arrears Support Unit Relationship Manager is to manage the relationship with a portfolio of borrower’s accounts to identify borrowers in difficulty, establish the reason for the borrower’s arrears and work with borrowers to find a solution to their arrear’s situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.

 Location: Shannon

Permanent/Part-time (20h per week)

 Key Responsibilities

 Financial targets

•  To generate revenue from a portfolio of accounts in line with monthly targets

Customer service

•  To communicate with customers in a clear and concise manner
• To meet with Borrowers as required
• Adhere to service plan including rotas and call targets
• Record expressions of dissatisfaction and customer complaints on the relevant customer complaints System

Risk Management through Compliance

•  To conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements.
• Ensure all accounts are reviewed and managed in line with Company procedures.
• Ensure all accounts are escalated as appropriate without unnecessary delay.

Education & Qualifications

 Leaving Certificate or equivalent (Essential)

Accredited Product Adviser (Desirable)

Qualified Financial Adviser (Desirable)

Technical Competencies

 Collections

IT Knowledge – General Use

Legal & Compliance

Interpersonal & Behavioural Competencies

 Communication skills – Interpersonal and Written

Customer Service and Commercial Awareness

Influencing/Persuasion and Negotiation skills

Judgment & Decision-Making

Organisational Skills

Team Working

Pepper is an equal opportunities employer

 Role Profiles are subject to change in line with business needs.

 For more information on this role please email recruitment@peppergroup.ie