Change Management Consultant
Infosys
Contract
On-site
Ireland
Consultant: Change Management
The Change Management Consultant plays a pivotal role in designing and delivering change management programs that support the successful rollout and adoption of client-driven initiatives, technologies, and transitions. This role involves working closely with both clients and internal stakeholders to assess change impacts, craft communication strategies, and drive engagement across all levels of the organization. The Change Manager is a key contributor to both client-facing transformation efforts and internal change initiatives, ensuring alignment with strategic goals and fostering a culture of adaptability and continuous improvement.
Client Facing Responsibilities
The Change Management Consultant plays a pivotal role in designing and delivering change management programs that support the successful rollout and adoption of client-driven initiatives, technologies, and transitions. This role involves working closely with both clients and internal stakeholders to assess change impacts, craft communication strategies, and drive engagement across all levels of the organization. The Change Manager is a key contributor to both client-facing transformation efforts and internal change initiatives, ensuring alignment with strategic goals and fostering a culture of adaptability and continuous improvement.
Client Facing Responsibilities
- Create and execute Change Management Programs on behalf of clients to ensure successful rollout and ongoing adoption of client-driven initiatives, technologies and transitions
- Lead in-depth Change and Stakeholder Impact Assessments, working with Clients to understand their organization, people and processes and articulating the impact of change
- Participate in client presentations and governance meetings, leading discussions around topics such as Change Management practice, communications, rollout of initiatives and driving adoption
- Manage client relationships, participating in regular client connects and acting as escalation point for clients on change-related topics including (not limited to) transitions and transformation
- Participate in RFP, new business presentations and renewal negotiations with prospective and current clients, representing Change Management
- Create and lead Change Management programs and plans for the portfolio and for each account to drive organization deliverables and achieve organizational goals
- Create and implement Frameworks and Initiatives to ensure alignment to and execution of business goals
- Drive Adoption of internal initiatives and successful execution of change (e.g. technology rollouts, process transformation, transitions and changes driven by external events)
- Create Action Plans for teams and accounts, working with leaders to ensure execution of deliverables
- Plan and craft communications for the Unit on behalf of leadership ensuring consistent, meaningful and professional messaging for client, leadership and employee audiences
- Work with Delivery Leads to craft Award Nominations (internal and external) from across the portfolio
- Outstanding communication skills, with the ability to elevate communications to a highly professional level with business leaders and clients, and similarly to craft meaningful and appropriate messages for staff to convey business updates and goals
- Some knowledge of OCM practice and techniques and an understanding of how they would be applied in the business. OCM certification would be an advantage but is not essential as on-the-job training will be provided.
- Experience working with clients including presenting to clients and managing client relationships
- Negotiating and influencing skills, with the ability to work with and exert influence over senior leaders and peers, while maintaining professionalism and positive working relationships
- Project Management skills, a project management certification would be an advantage
- Experience or knowledge in the areas of Transition or Digital Transformation would be an advantage
- Domain knowledge in one or more domains (F&A, HRO, S&P, S&F, DBS) would be an advantage in conducting Impact Assessments (although the candidate will need to work across multiple domains)
- Proactive, solution-minded, creative problem-solver who is comfortable working in ambiguity