Customer Success Trainer (Part-time)

The Company
At AccountsIQ we are on a mission to bring affordable and feature rich SaaS accounting systems to medium and mid-sized organisations. Our smart cloud accounting software transforms the finance function and simplifies how multi-entity businesses capture, process and report their results.

It’s great for fast growing businesses who have outgrown their existing system but don't want the expense and complexity of a complex ERP solution.
At the heart of our culture we combine teamwork, energy and passion with an entrepreneurial and friendly spirit. Join us if you want to be part of our story.

The Role

Reporting to the Head of Learning, the successful candidate will design, develop, implement, and assess training programs that enhance the skills and knowledge of our customers and employees.   

Responsibilities

• Develop comprehensive training programs for new employees, existing staff, and clients on the use of our products and services


• Collaborate with subject matter experts to gather information and create training materials


• Conduct training sessions in-person and remotely for individuals and groups


• Customize training content based on the audience's needs and skill levels


• Evaluate the effectiveness of training programs through assessments and feedback mechanisms


• Provide ongoing support and training to users to maximize utilization and adoption of the tool


• Create and update educational content

Qualifications and Experience

• Bachelors degree in Accounting, Finance or Business Administration is an advantage


• 3+ years experience with cloud-based accounting software, including system integrations, and user management is essential


• 3+ years training experience, delivering training online/on-site to employees or clients on software systems, especially within a technical or financial context


• Knowing how to create training materials and programs and proficient in MS365


• Previous educational content video creation experience is beneficial

Some of our perks

• 25 days of annual leave +  2 company days + bank holidays


• Hybrid working - 2 days in the office per week


• Working from abroad - up to 6 weeks per calendar year 


• Private Health Insurance


• 5% Pension contribution


• Life Assurance - 4x Salary


• Income Benefit 


• Wellbeing initiatives

By submitting your application, you agree that AccountsIQ may collect your personal data for recruiting, global organization planning, and related purposes. AccountsIQ’s Privacy Notice - Employees, Workers, Contractors and Candidates explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ’s use of your personal information.