Role Requirement 1 Programme Funding Management and Service Development
Review and interrogate financial information received from beneficiaries for accuracy, completeness and compliance with programme requirements.
Analysis of relevant and up to date data to inform decision making at management level
Monitor the timeliness and accuracy of all data returned by beneficiaries/suppliers/implementing bodies.
Respond to internal/external queries and information requests as appropriate.
Review the work of Finance Support Officers and provide feedback and support where required.
Follow up on recommendations to groups arising from verification/audit to assess implementation and progress of recommendations, within case management procedures.
Produce formal reports and analysis at the appropriate stages of the programme.
Assist in payment of funds to beneficiary groups via payment set up and other data inputs to Sun Accounts System to facilitate payment run process.
Support UAT testing and execution.
Role Requirement 2 Administration/Operations Support
Working closely with Finance Coordinator and Team Leads to ensure that all financial reports/returns are completed in a timely manner and are compliant with programme requirements.
Oversight of data quality and validity: where issues are identified liaise with Finance Coordinator and Team Leads for direction on better data management.
Identify appropriate beneficiary supports in relation to the programme.
Organise and participate where necessary in training events and seminars and contribution to development of training support plans.
Liaison with the Finance Coordinator on beneficiary case management and responding to day to day internal/external queries and information requests from beneficiaries, funders, PQs other Pobal directorates.
Review, develop and maintain efficient and effective administrative and information systems.
Work on Cross-company projects as required and participating in the development of annual/special projects as they emerge during the implementation of aspects of the Directorate
Co-ordinate the efficient and effective dissemination of information and guidelines to nurture an increased awareness and professionalism across customer service.
Role Requirement 3 Team Support
Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner.
Provide regular updates to the relevant staff members on the processes' status.
Act as a point of support and advise where other team members require additional assistance to manage particular customer issues and requirements.
Support other functions across Social Inclusion and Employment when required and as business needs dictate.
Support the development of knowledge through effective team communication and feedback to include standardised responses to issues and queries.
Work in other units as required and business needs dictate.
Role Requirement 4 Service Excellence
Utilise relevant methods, tools and processes to meet and exceed customer needs.
Support organisational change and demonstrate flexibility in adapting to service needs.
Participate in training/educational opportunities and provide feedback on opportunities to expand own and team skillsets.
Engage with existing quality measures and be accountable for own performance against these.
Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.
Required Experience
At least 2/3 years’ financial management/administration experience
Strong organisational skills
Capacity to review the work of colleagues
Proficient in MS packages e.g. Word, Excel, Outlook coupled with SharePoint portals
A proven customer service ethos with strong relationship building skills across business teams and external stakeholders
Knowledge of workings within the community/voluntary/public sector is desirable.
Qualifications
Relevant third level finance qualification (e.g. Certificate, Diploma, Accounting Technician/), or equivalent is essential