IT Helpdesk Analyst - FTC 12 Months

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Job Type: Fixed Term Contract – 12 months
Location: Cork (fully onsite – at customer site)

Do you have an aptitude for IT with excellent troubleshooting skills and a can-do attitude?
Are you keen to join a global leader where you will the autonomy to future proof your career?

Join us as a Helpdesk Analyst!

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunity to make an impact that matters, on challenging client projects that will enhance your skills and experience.

• Build a long-lasting career where you will have the autonomy to shape your future.
• Work with leading lights of the industry.
• Gain access to endless learning opportunities.

The Role
TCS is seeking a skilled, dedicated and proactive Helpdesk Analyst with strong interpersonal skills and knowledge on Mac OS and iOS devices. You will provide in person support for End User Computing.

Your Responsibilities:

• Provide technical support to Client employees and contractors in person.
• Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
• Diagnose and troubleshoot technical issues according to client expectations.
• Document issues, troubleshooting steps, and resolutions in ticketing system.
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution.
• Escalate unresolved complex issues to appropriate support teams.
• Able to perform self-sustaining and work with little to no oversight.
• Maintain complete technical documentation.

Your Profile
Essential skills/knowledge/experience:  

• Excellent customer service skills.
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation. 
• Excellent English-language oral and written communication skills.
• Excellent time management and multi-tasking skills.
• Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment.
• Ability to maintain composure and customer-service focus in stressful situations.
• Motivation and ability to work as part of a distributed team.
• Conceptual understanding of IP networking and basic network troubleshooting skills.
• Experience providing hardware and software technical support for Apple devices.
• Experience troubleshooting macOS and iOS tools & applications and operating systems.
• Experience in using any ITSM tool (e.g. Service Now).

*Training

• Client expectations, policies and procedures will be provided by Client training instructors.

Rewards & Benefits
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing 
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). 
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. 
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at  if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at  with the subject line: “Adjustment Request” or email  to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. 

Next Steps:
Application Process

• Online application: You can apply directly via www.tcscareers.ie or through Indeed or LinkedIn by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact
• Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
• Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.