Verification Officer- Ennis NDLS

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS Ireland is seeking to recruit a Full-Time Verification Officer for Ennis NDLS.

This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.

Job Description

We are looking to recruit a Verification Officer to work at our Ennis NDLS Centre, the position is a fixed term specific purpose full-time hours contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
• Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
• Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
• Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk.
• Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies.
• Maintaining a thorough understanding of Standard Operating Procedures (SOPs), the procedures manual, and any additional support materials related to the Verification Officer role.
• Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
• Complying with the Company’s Integrity Policy, Mobile Phone Policy, and Uniform Policy.
• Being flexible to travel to other NDLS Centres as required.
• Committing to working Saturdays as part of a fair roster rotation.
• Maintaining a professional and safe work environment, ensuring the health and safety of yourself, colleagues, and the public, in line with company policies.

This list is not exhaustive, and additional duties may be assigned as needed.

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

• The ideal candidate should possess the following attributes/skillsets:

•  Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English – excellent documentation skills required
• Use of a Car & a Full Clean Driving Licence an advantage
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications

SGS Incentives:

• Comprehensive training program
• SGS Onboarding Platform – SGS Campus
• SGS Employee Referral Incentive Scheme across all SGS Business Lines
• Continuous Mentor Programme to promote professional development
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program - Spectrum Life Confidential Counselling Service
• Digital Wellness Platform
• Benefits Rewards Hub
• Pension once probation passed
• 20 Days Annual Leave pro-rata