Linen Porter

Job description – Linen Porter

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of 305 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                    Linen Porter

Department:                           Heart of House

Responsible To:                      Accommodation Manager

Contract Type:                       Seasonal

Main Purpose of Job:            Ensure that the linen supply chain of the hotel is maintained in accordance with set stock control standards.

Liaises with:                            Front Office, Guest Services, Maintenance

• Arrive to work on time, appropriately groomed and in the correct uniform.
• To arrive on duty and identify areas as stipulated by Accommodation Management to be serviced or cleaned.
• To follow established company standards in relation to provision of Linen/products/ cleaning utensils etc to Suites and public and member areas.
• To service specific public areas, Back of House and Associate changing area and facilities as stipulated by Accommodation Management, per established company standards and protocols.
• Receive and record soiled linen and issue fresh linen supplies in exchange.
• Report damages such as tears and burns to linen to the Accommodation Manager and ensure that orders for replacements are placed.
• Ensure that all washed and sanitised linen is ironed and folded, and placed in assigned cupboards as per standard operating procedures.
• Create and maintain liaison with room service personnel to determine linen requirements for each room and bathroom.
• Maintain inventory of linen supplies within the supplies room and ensure that any low stock situations are communicated to the Accommodation Manager.
• Maintain quality control checks on linen delivered to Accommodation staff.
• To maintain upkeep of the Accommodation departments vehicles’ (vans and buggys).
• To operate these vehicles safely and according to instructions.
• To clean and care for departmental equipment and storage areas.
• To clean indoor windows as indicated by daily/weekly/monthly schedules.
• To clean corridors including glass (fire doors) doors.
• To conduct deep clean service as per standard operating procedures and frequency.
• To service all corridors/offices/walkways, back of house, associate changing areas and any other areas, apart from kitchen areas and immediate surrounds, as indicated by Accommodation Management.
• Issue cleaning cloths to housekeeping staff members and maintain logs according to established protocols.
• Ensure that the linen room is properly organised and kept clean at all times.
• Place supplies on trolleys according to established protocol, and ensure that they are maintained for accommodation staff to take to guest suites.
• To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or, safety of the building.
• To attend weekly meetings or briefings as required by Accommodation Management.
• To communicate effectively with all other team members.
• To adhere to all systems and procedures in place and highlight any area of uncertainty to management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
• To participate in training programmes as required.

• To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform.
• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
• To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
• To carry out and promote fire and accident drills as directed by the hotel safety officer.

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Previous experience in housekeeping/accommodation.
• Previous 5 star experience an advantage.
• Full, clean, driving licence is essential.
• Good organisational skills.
• Customer focused.
• Operates to a very high-quality standard with a keen eye for detail.
• Strong team player with the ability to multi-task.
• Positive attitude, cheerful and courteous demeanour.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure. 
• Additional languages an advantage.

BENEFITS:

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Discounts in our Spa, Hotel & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.
• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
• Use of fitness centre out of season.