The duties and responsibilities of LRS Project Manager involve all standard aspects of interfacing with client companies, quality focused, scheduling and costing projects, while managing the overall project flow. In order to provide the customer with a comprehensive service, Vistatec assigns one or more dedicated Project Manager to key customers. The Project Manager is responsible for the successful completion of a project from beginning to end. The role will have a focus on Life Sciences.
Responsibilities
- Ensuring that the client receives superior standards of project management and customer service at all times
- Specific focus on language quality, processes and requirements
- Delivering all projects on time and within budget in accordance with client requirements
- Preparing proposals and quotations
- Tracking and controlling of all costs throughout the entire lifecycle of a project
- Status reporting customized to clients’ needs
- Provision of business intelligence, quality & productivity metrics customized to clients’ needs
- Running project kick-offs and post-project analysis initiatives
- Troubleshooting and helping to set standards and processes and continually making recommendations to improve process and maximize efficiencies where possible
- Central handling of queries and support requests
- Capacity planning for internal & external resources
- Interacting with language partners and in-house teams
Requirements
- 5 years + Localisaiton project management experience with a least 2 years within Life Sciences
- Language experience in the localisation industry
- Experience in client communication and management
- Able to work in a geographically dispersed team
- Excellent communication and interpersonal skills
- Problem solver
- Time management, organizational and prioritisation skills
- Solid understanding of how quality management feeds into client satisfaction and delivery targets
- Solid understanding of quality in the context of business needs